{"id":2552,"date":"2023-08-13T23:22:39","date_gmt":"2023-08-14T04:22:39","guid":{"rendered":"https:\/\/insepet.com?page_id=2552"},"modified":"2023-08-13T23:30:52","modified_gmt":"2023-08-14T04:30:52","slug":"pqr","status":"publish","type":"page","link":"https:\/\/insepet.com\/index.php\/pqr\/","title":{"rendered":"Peticiones, quejas y reclamos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2552\" class=\"elementor elementor-2552\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ab0f3c6 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab0f3c6\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b0bbbba\" data-id=\"b0bbbba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5049a08 aux-appear-watch-animation aux-fade-in-left-1 elementor-widget elementor-widget-aux_image\" data-id=\"5049a08\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au905e2425\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/insepet.com\/wp-content\/uploads\/2023\/08\/Imagen-Home-AtencionCliente.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-2555\" alt=\"Imagen-Home-AtencionCliente\" data-ratio=\"1\" data-original-w=\"1000\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a2f5ed7\" data-id=\"a2f5ed7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c236828 elementor-widget__width-auto elementor-widget elementor-widget-aux_simple_svg\" data-id=\"c236828\" data-element_type=\"widget\" data-widget_type=\"aux_simple_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"aux-widget-container aux-simple-svg-container\">\n        <div class=\"aux-widget-container-inner\">\n            <div class=\"aux-the-svg\"><img decoding=\"async\" src=\"https:\/\/insepet.com\/wp-content\/uploads\/2020\/05\/Subtraction-4.svg\" title=\"demo-attachment-228-Subtraction-4\" alt=\"demo-attachment-228-Subtraction-4\" loading=\"lazy\" \/><\/div>\n        <\/div>\n    <\/div>\n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f318313 aux-appear-watch-animation aux-fade-in-up elementor-widget elementor-widget-aux_modern_heading\" data-id=\"f318313\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Servicio al Cliente<\/h2><h3 class=\"aux-modern-heading-secondary\"><span class=\"aux-head-before\">Peticiones, Quejas o Reclamos<\/span><\/h3><div class=\"aux-modern-heading-divider\"><\/div><div class=\"aux-modern-heading-description\"><p>Todos los clientes u otras partes interesadas podr\u00e1n presentar solicitud de peticiones, quejas o reclamos de los servicios, mediante un escrito o solicitud verbal dirigido a <strong>INSEPET<\/strong> en el que se exponga el objeto de la misma y los puntos o cuestiones que fundamentan. Se sugiere utilizar el formato <strong>GC-FOR-009 PETICIONES QUEJAS Y RECLAMOS<\/strong>. Una vez diligenciado enviarlo a <a href=\"mailto:garantias@insepet.com\">garantias@insepet.com<\/a><\/p><p>Los datos generales para dar inicio a una queja o apelaci\u00f3n son:<\/p><ul><li>Nombre.<\/li><li>Tel\u00e9fono de contacto.<\/li><li>Cliente \/ EDS.<\/li><li>Correo electr\u00f3nico.<\/li><li>Datos de soporte de la petici\u00f3n, queja o reclamo.<\/li><\/ul><p>El escrito que contiene la manifestaci\u00f3n de las PETICIONES, QUEJAS O RECLAMOS debe ser presentado a INSEPET, dentro de los treinta (30) d\u00edas h\u00e1biles siguientes a la prestaci\u00f3n del servicio correspondiente.<\/p><p>Despu\u00e9s del recibo de la comunicaci\u00f3n se notificar\u00e1 la soluci\u00f3n de las PETICIONES, QUEJAS O RECLAMOS, mediante entrega f\u00edsica o mediante correo electr\u00f3nico, transcurridos m\u00e1ximo quince (15) d\u00edas h\u00e1biles a la recepci\u00f3n de dicha comunicaci\u00f3n.<\/p><\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de1920e elementor-widget elementor-widget-spacer\" data-id=\"de1920e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2e8f07f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e8f07f\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a0c7ca5\" data-id=\"a0c7ca5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1fc1a5 elementor-widget elementor-widget-aux_modern_button\" data-id=\"a1fc1a5\" data-element_type=\"widget\" data-widget_type=\"aux_modern_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"aux-modern-button-wrapper aux-modern-button-align-center\" >\n                    <a class=\"aux-modern-button aux-info aux-modern-button-md aux-modern-button-normal aux-modern-button-default aux-icon-\" href=\"http:\/\/200.122.249.83\/insepetNewPage\/wp-content\/uploads\/2023\/08\/GC-FOR-009-PETICIONES-QUEJAS-O-RECLAMOS.xlsx\" target=\"_blank\">\n                <div class=\"aux-overlay\"><\/div>\n                                    <div class=\"aux-icon \">\n                                            <\/div>\n                                <div class=\"aux-text\">\n<span class=\"aux-text-before\">Descargar Formato<\/span>                <\/div>\n            <\/a>\n            \n    <\/div>\n\n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Servicio al Cliente Peticiones, Quejas o Reclamos Todos los clientes u otras partes interesadas podr\u00e1n presentar solicitud de peticiones, quejas o reclamos de los servicios, mediante un escrito o solicitud verbal dirigido a INSEPET en el que se exponga el objeto de la misma y los puntos o cuestiones que fundamentan. Se sugiere utilizar el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-builder-content.php","meta":{"footnotes":""},"class_list":["post-2552","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/pages\/2552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/comments?post=2552"}],"version-history":[{"count":7,"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/pages\/2552\/revisions"}],"predecessor-version":[{"id":2562,"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/pages\/2552\/revisions\/2562"}],"wp:attachment":[{"href":"https:\/\/insepet.com\/index.php\/wp-json\/wp\/v2\/media?parent=2552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}